Returns

  1. An RMA number must be requested within ninety (90) calendar days of the delivery date. All returns must include the following or it will be rejected and returned back to the original 'Ship to' address:
    • Product purchased from Tech-U Marketplace.
    • Original Condition, no physical damage (exclude damages sustained during transportation).
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase).
    • Valid RMA number obtained from website or customer service for the correct product and order
  2. All returns with missing part(s) (including, but not limited to, accessories) will not be processed until the part is received, or a re-stocking fee may be applied.
  3. The customer is responsible for return shipping expenses unless otherwise explicitly states on the product or the item received is DOA/Defective. Replacements will be shipped at our expense.
  4. The customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physically damaged during return transportation. The customer is responsible for any loss and damages in return shipping and may be subject to a re-stocking fee.
  5. A refund will be issued after our warehouse receives, inspects, and processes your return. The purchase price will be credited to the payment method used for the original purchase.